So I have been waiting 2 months for it, I agreed to that. We then had a wait to get the new recliner. Then asked me if I still wanted the recliner that they brought, even if it was worth A LOT less! Ummm, I want the recliner that I BOUGHT not a cheaper one. The recliner was supposed to come, they brought the WRONG recliner. Very dissatisfied with my experience!!!! We ordered a couch and a recliner. Save your money and hassles and go to IKEA, at least with them.you know what you're going to get. I'm VERY glad I didn't go ahead and buy furniture for my whole house (like my wife told me to) because it's complete crap. On top of it all, when you order online they charge your card, when they ship it they charge your card again and then it takes 2-4 days for them to credit your card back for the first charge. To think that I decided not to go with IKEA because I wanted "nicer" stuff, that I would have for a while, this was a big mistake. This is the worst furniture company I've ever seen. Finally, I reached a CSR that "said" she'd email her boss and someone would get in contact with me.which never happened. I tried calling "customer service" over 20 times to try and find out where the deliveries were and I was hung up on over a dozen times and transferred even more. I had to take multiple days off to sit and wait for the deliveries and even with paying extra for them to take the packing material with them, they left it in my room. Not to mention, I received two nominations that it was being delivered and it never showed up. Even after I paid for the "hassle-free" delivery. The running boards, dresser, mattress (which is the worst mattress I've ever had), head/foot board all came separately. I can't even begin to say how big of a pain it was to get it all delivered. The dresser drawer broke by me putting shirts in it. This dresser (well, the whole bedroom set) is complete garbage. I really do appreciate you turning my day around JOE!! She did some overrides for me and made sure I left much happier. I came into the store and when she knew I was there she came right over to me and apologized for everything I had been dealing with. She was able to handle everything I had been dealing with for a few months, in just a few days. She dealt with the couple of phones calls I made directly to the store. She told me she would send this right away over to our escalation team. It wasn&'t until I was able to finally ask for a store manager who introduced herself as JOE. It has been a VERY frustrating situation. A few months back our bed developed a crack in the footboard and ever since we filed a claim back in July, I have been on numerous calls and have been told everything from &"your claim was never started&", &"the technician who came out never made any notes&" to &"you need to call so and so, we don&'t handle that&". Over the past few months I have been going back and forth between GBS claims and Ashley Hometsore Customer Service. I want to take a moment and thank the store manager JOE from the Ashley Homestore - Superstition location. Visit your nearest Ashley showroom today. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. At Ashley, we celebrate being home with you. It’s the daily moments and experiences you share that make it uniquely you. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests-because a great mattress makes a difference to your quality of sleep and even your quality of life. That includes many of the top mattress brands-including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster-as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. 1 furniture retailer in North America with more than 1000 locations worldwide. Your Local Furniture, Mattress & Decor StoreĪshley is committed to being your trusted partner and style leader for the home.
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